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An administrator’s role is to deliver the practical and/or clerical support necessary to ensure the smooth running of general business operations or specific tasks and projects.


Average salaries are in the region of £14,000.00 to £25,000.00. Salaries will vary depending on location / employer

Career Profile

An administrator’s role is to deliver the practical and/or clerical support necessary to ensure the smooth running of general business operations or specific tasks and projects.

What they do

Effective administration is key to any business operation and the construction industry is no different. From office operations to site work, construction jobs in administration provide the support that ensures that core business activities run smoothly and efficiently.

Within the general office environment working in construction as an administrator involves preparation and organisation of relevant paperwork, as well as scheduling and attending meetings, creating and maintaining office systems, and managing online systems such as diaries, websites and databases.

Site administrators

The role of the site administrator is similar but more specialised in terms of assisting project managers and site supervisors in the production of necessary project documentation.

In short, the role of an administrator within the construction industry can range from a relatively junior office position to one requiring considerable industry experience.

As an Administrator, you would be:

  • Producing paperwork and documentation
  • Purchasing office supplies
  • Maintaining presentations, records and databases
  • Liaising with staff in other departments, e.g. Finance
  • Making sure office printers and copiers are working as they should be
  • Ensuring all paperwork and electronic processes are completed accurately and on time
  • Organising and storing information in both paper and digital form
  • Liaising with suppliers and other external contacts
  • Arranging meetings, workshops etc. and booking rooms
  • Arranging travel and accommodation

An administrator in a site role is likely to be responsible for all of the above plus:

  • Producing and submitting technical documentation for approval
  • Arranging deliveries and logistics
  • Liaising with subcontractors, designers and specialist suppliers

Hours & Salary

  • Newly trained administrators can earn in the region of £14,000-£20,000
  • Trained with experience administrators can earn in the region of £15,000-£25,000
  • Senior, chartered or master administrators can earn in the region of £25,000-£35,000

Salaries typically depend on location, employer and level of responsibility. 

Administrators work standard office hours, Monday to Friday, although there may be occasions when late working is necessary.

Site administrators will often work site hours, which can mean earlier start and finish times.


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Case Study

The job requires me to demonstrate an excellent administration service to both office and site teams ensuring that all systems are run productively. As a receptionist I am required to remain courteous and professional to all telephone callers and visitors, ensuring they feel welcomed and comfortable when they visit Keepmoat. 

What do you like about your job?

The best part of my job is interacting with clients, residents and contractors. I also like being able to work closely with staff members in all departments because I learn new information about the business and the industry every day. Being able to gain this construction knowledge makes me feel more confident about being able to do my job properly and it assures my colleagues that I can complete the tasks they require to a high standard.

What’s your working day like?

Because I support all departments in the office and site teams, my day is usually varied and busy. It ranges from supporting the Business Development departments with tenders and bids to covering the customer care phone lines.

What skills do you need in your job?

You need quite a few different skills for this kind of job. Excellent organisation skills and good communication skills are a must, you need to be able to work collaboratively and be able to meet tight deadlines. You have to be able to multitask effectively, and have a professional attitude to your work. It’s also good to have a working knowledge of IT systems and programmes, and a working understanding of customer service skills and practices.

What was your background before starting this role?

Prior to Keepmoat I had worked in a number of high-street retailers where I undertook a number of customer service roles. I have also had a number of temporary roles covering reception and administration positions. Alongside this, I participated in various volunteering positions and raised money for local community projects and charities.

What are you most proud of in your career?

My proudest moment at Keepmoat was being part of a supportive customer care team who were able to work closely with a local charity and organise a charity ball which raised over £4000.

Where do you see yourself in 10 years’ time?

In 10 years’ time I still see myself in the construction industry but having progressed away from administration. I hope to use the knowledge and qualifications I have gained to advance into the Bids team as I think that’s where my skill set and passion fits best within the industry.

Any advice on how to get into construction?

Be willing to learn and take on new information and tasks that you wouldn’t usually, and step outside of your comfort zone as this will help to build up your confidence. I’d also say be collaborative – work with colleagues on tasks, be passionate about every duty you take on, be creative and show your line manager your innovation with new ideas and approaches.

And be straightforward – demonstrate a level of honesty with your colleagues so they know when to increase your workload and when you need to take a step back from things. 


 

Kirsten McIntee is a Development Apprentice Administrator for Robertson Group

Kirsten McIntee is a development apprentice administrator for Robertson Group

What does your role involve?

I provide support across the Robertson Group by assisting with the delivery and monitoring of community activity including training, work placements, community engagement and CCS visits.

What do you like about your job?

It varies from day to day with no two days being the same.

What's your working day like?

Most of my time is spent in the office organising packs to be sent out to work placements, collecting data from my team and helping them prepare for up and coming CCS visits. If I am not in the office, I am out on site preparing the site for its CCS visit.

What skills do you need in your job?

You need to be organised and manage your time well.

What was your background before starting this role?

I was at school. I did not see myself going to university like my friends so when I left school I got an apprenticeship, which, for me, I think was the right choice.

What are you most proud of in your career?

Learning so much in such a short period of time. I have only been in this role for six months and when I started I did not know anything about construction but I now understand a lot more.

Where do you see yourself in 10 years' time?

At this moment in time, I do not really know where I see myself in 10 years. I am still young and just want to learn as much as possible. I would definitely like to progress in the company.

A bit of advice for anyone thinking about a career in construction?

Definitely go for it. There are so many roles to choose from, whether it is out on site or in the office.

Qualifications & Training

What qualifications or subjects do I need for this role?

While it is possible to gain an entry-level administrative position without formal qualifications, most companies will require applicants to be able to demonstrate a reasonable standard of education with GCSE Maths and English grade C (or their equivalent, such as the Welsh Baccalaureate or Scottish Nationals) as a minimum.

Anyone looking to forge a career in administration should consider gaining a relevant qualification. These include:

  • Office procedures - these qualifications cover all aspects of office life friom handling mail, invoices and stock control to preparing office documents
  • Business and administration - From basic administrative tasks to higher-level support skills, these qualificatins include a wide range of units
  • Business administration apprenticeships - areas covered include administration, communication, providing reception services, IT skills and specialist pathways

Want to find out more?

Try our Matching Service for work experience opportunities in your local area, with new opportunities being added on a regular basis. 

Looking for a vacancy?

Here are some construction vacancy websites you may find useful: 

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The number of job vacancies related to your preferred job role may vary daily, as these are external websites. Check regularly to see new opportunities as they are posted.

Career trends and forecasts

16690 additional staff needed

According to the latest Construction Skills Network research, the UK construction industry will need an additional 16690 non-construction professional, technical , IT and other office based staff (which includes administrators), every year for the period 2017 - 2021. The majority of the demand for these construction jobs in the UK will be in the South East, followed by Greater London, and Yorkshire and Humber.

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