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Plant Hire Desk Controllers are responsible for excellent service to the construction sector. They provide a first class customer service to in house clients and external businesses, arranging rental of equipment including sourcing, checking availability, providing quotations, negotiating prices and processing contracts in line with company policies and procedures.


Average salaries are in the region of £16,000.00 to £26,000.00. Salaries will vary depending on location / employer

Career Profile

Plant Hire Desk Controllers are responsible for excellent service to the construction sector.  Plant Hire Desk Controllers provide a first class customer service to in house clients and external businesses, arranging rental of equipment including sourcing, checking availability, providing quotations, negotiating prices and processing contracts in line with company policies and procedures.

WHAT THEY DO

The role requires excellent organisational, administration and negotiation skills and previous experience in a similar background, working to deadlines in a demanding and fast paced environment.  A strong ability to multitask means you'd need to work efficiently, organising your team so they can be mobilised quickly. 

Typical tasks include :

  • Dealing with customer queries and orders in a professional manner
  • Pro-actively promoting the company at all times
  • Developing professional relationships with internal and external clients
  • Maintaining and exceeding depot targets
  • Setting up customer contracts for hire
  • Assisting in converting enquires to orders
  • Negotiating costs and preparing invoices
  • General administration

Hours:

Typically, Plant Hire Desk Controllers work around 40 hours a week, usually between 8am and 6pm. There may be times where you'd have to work overnight or at weekend, depending on the work needed.


 

Learn more about construction careers – and some of the misconceptions surrounding them – with our Mythbusters.

Take our Personality Quiz to find out which construction career is right for you.

Qualifications & Training

There are no formal qualifications required for becoming a Plant Hire Desk Controller; however, you may want to complete GCSEs in Mathematics and English or their equivalents, such as the Welsh Baccalaureate or Scottish Nationals.

NVQ L2 or 3 in Hire and Rental Operation could make you a more desirable candidate, as would a Site Supervisors' Safety Training Scheme (SSSTS) or equivalent leadership training, along with previous experience in a supervisory role. 

A Basic First Aid Certificate and Full UK Driving License (Clean) are often required, given the supervisory nature of the role. 

Want to find out more?

Try our Matching Service for work experience opportunities in your local area, with new opportunities being added on a regular basis. 

Looking for a vacancy?

Here are some construction vacancy websites you may find useful: 

Indeed

Totaljobs

The number of job vacancies related to your preferred job role may vary daily, as these are external websites. Check regularly to see new opportunities as they are posted.

Career trends and forecasts

7,700 additional personnel

The UK construction industry will need an additional 7,700 personnel to meet demand every year from 2016 until 2020 – according to the latest Construction Skills Network research (LMI).

Search other careers

Find out more about other roles in the construction industry and what they involve.

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