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A quality assurance manager makes sure services are of the right standard to keep everyone inside and outside of a construction business happy.


Average salaries are in the region of £26,000.00 to £70,000.00. Salaries will vary depending on location / employer

Career Profile

A quality assurance manager makes sure services are of the right standard to keep everyone inside and outside of a construction business happy.

What they do 

They stay on top of customer expectations, staying on the right side of the law and co-ordinating anything that has to be done to meet quality standards. 

Quality assurance managers ensure the quality management system itself ticks over efficiently, producing data and reports to check against targets. They talk with colleagues throughout the organisation too, to make sure systems are up to the job – making changes where needed. 

Typical duties include:

  • Meeting with clients to understand their business needs
  • Drawing up company quality procedures, standards and specifications
  • Matching processes with standards
  • Presenting project proposals to clients
  • Discussing raw materials with suppliers
  • Writing management and technical reports
  • Running budgets
  • Collecting and sharing statistics
  • Dealing with any issues that pop up with customers or projects

Hours & Salary:

  • Newly trained Quality Assurance Managers can earn in the region of £23,000 - £28,000
  • Trained with experience Quality Assurance Managers can earn in the region of £28,000 - £45,000
  • Senior or Chartered status Quality Assurance Managers can earn in the region of £45,000 - £55,000

Salaries depend on location, employer and level of responsibility, and salaries and career options improve with chartered status.


 

Head to the Careers Explorer A-Z to get more information on construction roles available.

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Case Study

My duties include the provision of induction and training on the company management systems, while ensuring compliance through auditing and surveillance. I play the role of the gatekeeper for my company.

I am the primary contact for the company certification body, British Standards Institution. An integral part of my role is to write plans and procedures, as well as input into pre-qualification questionnaires for winning future projects.

How did you get started?

I started off in the industry as an engineer and moved into construction quality management. I have an eye for detail and an aptitude for understanding procedure and process requirements. During my career, I’ve worked on both the client and the contractor side.

As a young engineer I started work with a large national contractor on a motorway and bridge project. Then due to the industry hitting difficult times, I moved to a local authority and spent 12 years as an engineer with a couple of councils, focusing on concept, design and client liaison, particularly in the water industry.

Following a period as a freelance agent I joined a framework joint venture as a resident engineer, working on large water projects in the South West. I then started working for Kier as a quality inspector at Devonport, progressing to quality manager.

The construction industry appealed to me because whatever your role, you are part of a team. You are creating something, frequently something big, usually functional and of use to society. It is fulfilling and can be quite exciting.

What do you enjoy about your job?

Quality management is not as constrained as engineering as a discipline, you have an extensive remit and get involved in a variety of roles. From winning the project at the beginning at pre-qualification stage, through to delivery on site, then achieving a successful handover. There’s more opportunity to communicate with a broader range of your peers and access to senior level colleagues who are decision makers.

What skills do you need?

My communication skills have developed, I feel more self-assured now. In my role I work closely with the Environment Agency and the Office for Nuclear Regulation. I have to ensure we meet their expectations and regulations. I have a greater understanding of the processes, for example my company’s internal procedures and what’s expected of us by the client contractually. Following these ensures we build something correctly and have the evidence to demonstrate this.

Proudest career moment?

I’m most proud of what’s left once we’ve finished the work. Two projects that are good examples of this are the Devonport modernisation of submarine facilities for the nature and scale of the works, and South Hook £180 million jetty refurbishment for its unique location.

Big ambition?

I am as high as I can go in the business. When I started with Kier I wanted to become a quality manager and I’ve made it. I’m looking forward to continuing to work on interesting and challenging projects.

Any advice about joining the construction industry?

Go into it with your eyes open. Understand what you want to get out of it. Ensure your expectations match what’s out there and choose the correct qualification path. You get the chance to work on great projects. Contracting can be hard but there is a huge range of roles in the industry, engineering in design, residential or contracting. Teams can be made up of such a variety of characters and skills sets.

Qualifications & Training

There are no set qualifications to become a quality assurance manager but employers normally look for an HNC/HND or degree in a relevant subject such as business management, construction management or engineering. Employers may consider candidates from other industries with a background in quality or contract management.

Want to find out more?

Try our Matching Service for work experience opportunities in your local area, with new opportunities being added on a regular basis. 

Looking for a vacancy?

Here are some construction vacancy websites you may find useful: 

Reed

Indeed

Total Jobs

The number of job vacancies related to your preferred job role may vary daily, as these are external websites. Check regularly to see new opportunities as they are posted

Career trends and forecasts

16,240 additional staff needed

The UK construction industry will need an additional 16,240 other construction professionals and technical staff (which includes quality assurance managers) to meet demand every year from 2017 - 2021, according to the latest Construction Skills Network research (LMI). The majority of this demand will be in Scotland.

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