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IT Support Analyst

IT support analysts find IT solutions to enhance business operations, efficiency and productivity

The Role

  • Analysing clients' existing systems and business models
  • Understanding software development lifecycle
  • Moving old networks across to new ones
  • Translating client requirements into specified project briefs
  • Identifying potential solutions and assessing them for both technical and business suitability
  • Modifying or replacing systems
  • Presenting proposals to clients
  • Working closely with colleagues, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction
  • Ensuring that budgets are adhered to
  • Testing systems
  • Providing training and user manuals to users of new systems
  • Keeping up to date with technical and industry developments
  • Most full time positions are 37 to 40 hours a week
  • Overtime, including at the weekend, is possible in order to meet deadlines and deal with any technical issues


  • Newly trained IT support analysts can earn in the region of £20,000 and £25,000 
  • Trained with experience IT support analysts can earn in the region of £25,000 and £40,000 
  • Senior IT support analysts can earn £45,000 or more

Salaries typically depend on location, employer and level of responsibility. 

Qualifications and Training

Most IT support analysts are graduates but HNC/HND, SCQF or BTEC qualifications can lead to entry level positions with training and development opportunities. Relevant qualifications include IT and business related subjects.

Typically, analysts will enter the profession as junior programmers, progressing to developer or consultancy roles. Experience is essential for progression, especially when dealing with more complex systems and issues as you continue your career.

Gary Smith

Gary Smith is an IT Technician for Robertson Group Limited

Read moreabout Gary Smith

Next Steps


Check out the latest IT Support Analyst vacancies: 

As these are external websites, the number of job vacancies related to your preferred job role may vary. 

Check daily to see new opportunities as they are posted!

Find out more

For information on the IT Support Analyst role in Scotland please visit the Skills Development Scotland website My World of Work.

Take our Ultimate Quiz to find out which role is right for you.

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